These days, modern work depends of communication to facilitate business success and meaningful professional relationships. Studies have found that, in a modern workplace, employees spend as much as 80 per cent of the working day performing activities and tasks which require collaboration with colleagues; and collaboration is underpinned by proper communication. In a modern business, digital communication tools are the way to facilitate all of this.
We spoke to a tech company based in London about the best digital communication and collaboration tools on the market. TechQuarters, who provide managed IT services London businesses have been using to support their digital communications for many years now.
Though it may be considered a somewhat older form of digital communication compared to other tools in a modern workplace, but email is still a very critical form of communication for business – namely because it is suitable for long distance communication for both internal business users, and external users (such as customers or partners).
These days, there are many email clients available, but one of the best is arguably Gmail. The strength of Gmail lies in its customizability – you can create unlimited folders and tags to help categorize and organize your mail.
Instant messaging has taken over in the last couple of decades – from MSN to WhatsApp, it is a very efficient way of communicating with people when time is of the essence – and it has become very relevant in business since the onset of Covid-19 meant people had to work from home.
Slack is a group messaging platform geared towards teams and professional organizations. You create workspaces in the app, and within each workspace, you can have several chat rooms to have focused conversations. It has all the common instant messaging features, such as the ability to @ mention users, search functions, and message archiving.
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List-making is a great way for employees, teams, and departments to organize and manage tasks. There are many different ways of creating lists that encompass different design principles, and various other factors.
Trello is a web-based platform that delivers a Kanban-style list making service. Kanban is a method of visualizing of tasks and processes that helps to improve users’ ability to deliver tasks in an efficient manner. Trello uses cards to help organize tasks. A card contains all the necessary information for you to complete a task; and you can organize cards across the stages of completion.
There are many different channels of communication that a business can use, and one is not better than any other – they simply have different strengths in different scenarios. With Microsoft Teams – a unified communications platform – you can consolidate virtually all common channels of communication (apart from email) into a single platform. Teams offers instant messaging, video conferencing, and telephony (via VoIP technology).
In Teams, you also get a collaboration system similar to Slack – you create teams, and within those teams, you can create channels for organizing resources dedicated to a specific project or department. Microsoft Teams replaced Skype for Business, and it is included in Microsoft 365 as standard – however, to enable Telephony, you will need to purchase the Teams Phone license.
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It’s important to be able to organize all projects consistently so that everyone knows where to find the necessary information, track progress, etc. Basecamp is a great tool for consolidating projects. It allows you to store all the necessary assets – spreadsheets, documents, images, and other files – in the app.
Basecamp includes a range of features – such as message boards, to-do lists, schedules, document and file storage, group chats, and automatic check-ins. These features are included in every project. You can even schedule work hours in order to manage notifications, thus supporting your work-life balance.